Overview
As the Co-Founder and Manager of Cameo Shop, a 3D accessory store, I am responsible for managing our online presence across various platforms, including Shopee, Facebook, Instagram, and TikTok. With a growing fanpage of over 300 followers and an monthly average of 31,000 views, I lead efforts to boost brand visibility, connect with our target audience, and enhance engagement.
I managed a team of 10 members, coordinating this group across sales, marketing, and logistics, ensuring smooth operations and efficient workflow. As part of my role, I create and implement advertising campaigns, SEO strategies, and promotional activities to drive revenue growth and expand brand awareness. I focus on providing tailored digital strategies that increase brand presence and foster meaningful customer connections.
CUSTOMER FEEDBACKS
At Cameo Shop, I used customer feedback as a critical tool to refine our product offerings and enhance our brand's reputation. By actively engaging with customers and listening to their requests, I led the introduction of new, more personalized designs, such as additional cat-themed keycaps, which increased customer satisfaction. Through my efforts in managing customer accounts and tailoring communication, I was able to build strong, lasting relationships.
This experience deepened my understanding of how personalized customer service and strategic feedback integration can drive brand loyalty and retention, key elements in account management. By maintaining a direct line of communication with our audience, I ensured their continued interest and fostered an engaged community, all while contributing to sustained brand growth.